Privacy Policy

Last Updated: July 31, 2025

Privacy Policy Applicability

This policy covers data collected through neuralift.ai, the Neuralift Community, and related websites, plus the software Solution and other interactions like email newsletters and events. It doesn't apply to third-party sites or services.

Privacy Policy Updates

Neuralift may update this policy at its discretion and encourages visitors to check frequently for changes.

How We Collect Data

Personal data is collected when users:

  • Visit websites through automated cookies
  • Use websites or the Solution
  • Communicate via the Solution, websites, email, social media, or telephone
  • Participate in online communities, blogs, or forums
  • Register for or attend online/in-person events
  • Submit employment applications

What We Collect

Personal Data

  • Names, usernames, email addresses, postal addresses, phone numbers
  • Employer, job title, employment information
  • Correspondence records
  • Survey and event participation information

Technical Data

  • Device and connection information including IP addresses and browser details
  • Approximate location based on IP address
  • Cookies and tracking technologies
  • User Metrics (login frequency, models deployed, feature usage)
  • Metadata (dataset statistics, project types, model accuracy metrics)

Third-Party Data

  • Business contact information from providers and platforms
  • Publicly available social media data

Required Information: Name and email address are contractually required to access the Solution.

How We Use Your Data

Service Provision: Technical support, service announcements, security alerts, billing messages. Legal basis: Contractual obligation or legitimate interest.

Personalized Experience: Content customization and preference-based recommendations. Legal basis: Legitimate interest.

Relationship Management: Understanding usage patterns and suggesting optimizations. Legal basis: Legitimate interest.

Communications: Responding to inquiries and sending marketing emails (with opt-out capability). Legal basis: Legitimate interest or consent.

Product Development: Creating anonymized data for feature adoption analysis and development decisions. Legal basis: Legitimate interest.

Security and Compliance: Investigating violations, fraud prevention, and data protection. Legal basis: Legitimate interest and regulatory obligations.

Legal Compliance: Responding to legal requests and investigations. Legal basis: Legal obligations or vital interests.

Data Sharing

Neuralift does not sell personal data but may share it with:

  • Affiliates and subsidiaries
  • Business partners (with consent for events)
  • Third-party service providers (hosting, billing, analytics)
  • Social media platforms
  • Law enforcement and government entities
  • Other companies for fraud protection
  • Parties in business transfers or bankruptcies

Data Retention

Personal data is retained as needed for service provision and legal compliance. After account termination, Customer Data is deleted and User Metrics anonymized, though contact information may be retained. Users may request earlier deletion.

Data Security

We take appropriate measures, including organizational, technical, and physical precautions to help protect against unauthorized access to, alteration of, or destruction of your personal data. No internet transmission is 100% secure.

Payment Information

Payment card information is processed directly by Stripe; Neuralift never stores full card details.

Children's Data

Services are not directed to anyone under 18. Parents aware of children providing data should contact Neuralift for deletion.

Your Data Rights

Users may request confirmation of data holdings, amend inaccurate information, request deletion, or restrict use. Requests receive responses within reasonable timeframes.

Self-Service Options:

  • View, correct, delete account information
  • Opt out of marketing communications
  • Deactivate accounts
  • Control cookies (see Cookie Policy)

International Data Transfers

As a U.S.-headquartered global company, Neuralift transfers data internationally. Standard Contractual Clauses and other safeguards ensure adequate protection regardless of processing location.

European Residents

EEA, Swiss, and UK residents have rights to access, correct, delete, object to processing, restrict processing, port data, opt out of marketing, withdraw consent, and file complaints with data protection authorities.

California Residents

CCPA/CPRA rights include requesting access, correction, deletion, and opting out of sales. Neuralift does not sell personal data. Verification may be required. No discrimination occurs for exercising rights.

Contact Information

Email: help@neuralift.ai

Mailing Address:
6 Highview Drive
Livingston, New Jersey 07039
USA
Attn: Data Protection Officer